Privacy Policy
Last updated: 6 May 2025
HOMEiStudent Ltd ("we", "us", "our") operates the website homeistudent.uk. This privacy policy explains how we collect, use, store and protect your personal data when you visit our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations 2003 (PECR).
1. Data Controller
HOMEiStudent Ltd
45 Sandygate Park, Sheffield, S10 5TZ
ICO Registration: ZB721752
Data Protection Officer: James Dudson
Email: support@homeistudent.com
Phone: 07986 220070
2. What Data We Collect
2.1 Data you provide directly
When you fill in our contact or registration form, we collect:
- Full name
- Email address
- Phone number (if provided)
- Number of properties managed
- Your role (e.g. landlord, letting agent)
- Free-text feedback (if provided)
2.2 Data collected automatically (with your consent)
If you accept analytics cookies, we collect:
- Pages visited and time spent on page
- Buttons and links clicked (CTA interactions)
- A/B test variant shown to you
- Browser type, device type, screen resolution
- Approximate location (country/city level, derived from IP address)
- Referring website
This data is collected via PostHog analytics and is pseudonymised. We do not use this data to identify you personally.
2.3 Data we do not collect
We do not collect payment information, government ID, or sensitive personal data (as defined under UK GDPR Article 9).
3. How We Use Your Data
| Purpose | Data used | Legal basis |
|---|---|---|
| Respond to your enquiry or registration | Name, email, phone, role, properties, feedback | Legitimate interest (pre-contractual relationship) |
| Send product updates about HOMEi PM | Name, email | Legitimate interest (soft opt-in, with easy unsubscribe) |
| Analyse website usage and improve our service | Analytics data (see 2.2) | Consent (cookie consent banner) |
| Run A/B tests on website content | Feature flag variant assignment | Consent (cookie consent banner) |
4. Cookies and Similar Technologies
4.1 Essential cookies
We use one essential cookie to remember your cookie consent preference:
| Cookie name | Purpose | Duration |
|---|---|---|
cookie_consent |
Stores your cookie preference (accepted/rejected) | 365 days |
4.2 Analytics cookies (require consent)
These cookies are only set if you click "Accept" on our cookie consent banner. They are provided by PostHog:
| Cookie name | Purpose | Duration |
|---|---|---|
ph_*_posthog |
PostHog session and device identifier | 1 year |
4.3 Managing your preferences
You can change your cookie preference at any time by clicking the "Cookie Settings" link in our website footer. You can also clear cookies via your browser settings.
5. Third-Party Processors
We share personal data with the following processors, each under appropriate safeguards:
| Processor | Purpose | Data location | Safeguard |
|---|---|---|---|
| PostHog Inc. | Website analytics and A/B testing | United States | UK-US Data Bridge (UK Extension to EU-US Data Privacy Framework) |
| Web3Forms | Form submission processing | United States | Standard Contractual Clauses |
| GitHub (Microsoft) | Website hosting (GitHub Pages) | United States | UK-US Data Bridge |
| Google Fonts | Web font delivery | United States | UK-US Data Bridge |
6. Data Retention
- Form submissions: retained for up to 24 months, or until you request deletion.
- Analytics data: retained in PostHog for up to 12 months, then automatically deleted.
- Cookie consent preference: stored in your browser for 365 days.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data (Subject Access Request)
- Rectify inaccurate personal data
- Erase your personal data ("right to be forgotten")
- Restrict processing of your personal data
- Data portability: receive your data in a structured, machine-readable format
- Object to processing based on legitimate interest
- Withdraw consent at any time (for analytics cookies, via the cookie banner)
To exercise any of these rights, contact our Data Protection Officer at support@homeistudent.com. We will respond within 30 days.
8. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
ico.org.uk/make-a-complaint
Helpline: 0303 123 1113
9. Children's Privacy
Our website and services are not directed at individuals under 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via the website. The "Last updated" date at the top indicates the most recent revision.
11. Contact Us
For any questions about this privacy policy or your personal data:
HOMEiStudent Ltd
45 Sandygate Park, Sheffield, S10 5TZ
Email: support@homeistudent.com
Phone: 07986 220070