Privacy Policy

Last updated: 6 May 2025

HOMEiStudent Ltd ("we", "us", "our") operates the website homeistudent.uk. This privacy policy explains how we collect, use, store and protect your personal data when you visit our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations 2003 (PECR).

1. Data Controller

HOMEiStudent Ltd
45 Sandygate Park, Sheffield, S10 5TZ
ICO Registration: ZB721752

Data Protection Officer: James Dudson
Email: support@homeistudent.com
Phone: 07986 220070

2. What Data We Collect

2.1 Data you provide directly

When you fill in our contact or registration form, we collect:

Full name
Email address
Phone number (if provided)
Number of properties managed
Your role (e.g. landlord, letting agent)
Free-text feedback (if provided)

2.2 Data collected automatically (with your consent)

If you accept analytics cookies, we collect:

Pages visited and time spent on page
Buttons and links clicked (CTA interactions)
A/B test variant shown to you
Browser type, device type, screen resolution
Approximate location (country/city level, derived from IP address)
Referring website

This data is collected via PostHog analytics and is pseudonymised. We do not use this data to identify you personally.

2.3 Data we do not collect

We do not collect payment information, government ID, or sensitive personal data (as defined under UK GDPR Article 9).

3. How We Use Your Data

Purpose	Data used	Legal basis
Respond to your enquiry or registration	Name, email, phone, role, properties, feedback	Legitimate interest (pre-contractual relationship)
Send product updates about HOMEi PM	Name, email	Legitimate interest (soft opt-in, with easy unsubscribe)
Analyse website usage and improve our service	Analytics data (see 2.2)	Consent (cookie consent banner)
Run A/B tests on website content	Feature flag variant assignment	Consent (cookie consent banner)

4. Cookies and Similar Technologies

4.1 Essential cookies

We use one essential cookie to remember your cookie consent preference:

Cookie name	Purpose	Duration
`cookie_consent`	Stores your cookie preference (accepted/rejected)	365 days

4.2 Analytics cookies (require consent)

These cookies are only set if you click "Accept" on our cookie consent banner. They are provided by PostHog:

Cookie name	Purpose	Duration
`ph_*_posthog`	PostHog session and device identifier	1 year

4.3 Managing your preferences

You can change your cookie preference at any time by clicking the "Cookie Settings" link in our website footer. You can also clear cookies via your browser settings.

5. Third-Party Processors

We share personal data with the following processors, each under appropriate safeguards:

Processor	Purpose	Data location	Safeguard
PostHog Inc.	Website analytics and A/B testing	United States	UK-US Data Bridge (UK Extension to EU-US Data Privacy Framework)
Web3Forms	Form submission processing	United States	Standard Contractual Clauses
GitHub (Microsoft)	Website hosting (GitHub Pages)	United States	UK-US Data Bridge
Google Fonts	Web font delivery	United States	UK-US Data Bridge

6. Data Retention

Form submissions: retained for up to 24 months, or until you request deletion.
Analytics data: retained in PostHog for up to 12 months, then automatically deleted.
Cookie consent preference: stored in your browser for 365 days.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data (Subject Access Request)
Rectify inaccurate personal data
Erase your personal data ("right to be forgotten")
Restrict processing of your personal data
Data portability — receive your data in a structured, machine-readable format
Object to processing based on legitimate interest
Withdraw consent at any time (for analytics cookies, via the cookie banner)

To exercise any of these rights, contact our Data Protection Officer at support@homeistudent.com. We will respond within 30 days.

8. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ico.org.uk/make-a-complaint
Helpline: 0303 123 1113

9. Children's Privacy

Our website and services are not directed at individuals under 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via the website. The "Last updated" date at the top indicates the most recent revision.

11. Contact Us

For any questions about this privacy policy or your personal data:

HOMEiStudent Ltd
45 Sandygate Park, Sheffield, S10 5TZ
Email: support@homeistudent.com
Phone: 07986 220070